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Return Policy


Return Policy


  • How many days after I buy something can I return it?

Please make sure that you raise an exchange request within 7 days of the product delivery.

 

  • How long is store credit valid for?

You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

  • How do I raise an exchange request?What all products are eligible for exchange and returns?
We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):
  • Edible and perishable items like food, treats etc.
  • Personalised products that are made to order.
  • Beds, play pens and crates.
  • Dog Toys & Cat Toys.
  • Items purchased during sales.
  • Face Masks
  • Dog Pads/Diapers
 
Returns and exchanges will also not be accepted in the following circumstances:
    • If request is initiated after 5 business days of order delivery.
    • Product is used or altered.
    • Product is damaged due to misuse/overuse by the customer.
    • Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged.

 

  • How long is store credit valid for?

You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

 

  • Can I cancel my online order?

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on  gorillapets@gmail.com What if I receive damaged goods / expired products?We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on  gorillapets@gmail.com within 24 hours of your delivery.